Melissa Weatherbie, Manager, Information and Content Services, provided a PowerPoint presentation about the Streamline Development Approval Fund – Final Report. Highlights of the presentation included:
- the amount of funding received, and the purpose of the Streamline Development Approval Fund (SDAF) from the Province;
- undertaking and completing nine projects directly related to the purpose of the funding and in accordance with the Transfer Payment Agreement with the Province;
- an overview of the disbursement of funds among the nine projects;
- an overview of the Permitting Portals (My Portal, Municipal 511, Builterra, and the distribution of tablets and accessories to inspection related roles throughout the Town), the Electronic Plans Review project, the Whitby Green Standard application portal, and the Lean Process Analysis and Change Management project; and,
- the creation of a foundation for continued developments, streamlining, and modernization to better service the community.
A detailed question and answer period ensued between Members of Committee and Staff regarding:
- challenges related to the selection of and launching the permitting portals;
- whether there was feedback received by end users of the permitting portals and other tools, and the timeline to receive feedback from Staff and end users;
- whether there would be upgrades and improvements to the software and enhancements in terms of the support and needs of the end user;
- how the launch of the tools was communicated to the community;
- confirmation that the tools for all projects were launched and utilized by Staff;
- whether Staff have identified further digitization initiatives to undertake within the next couple of years, and whether the Town would have to cover the cost of additional digitization initiatives;
- the possibility of measuring time savings or other material improvements for digitization and other tools;
- whether the Municipal 511 portal was the only customer/resident facing online platform;
- whether any of the projects would require additional funding that would impact the Town’s budget in the future; and,
- clarification that the projects related to development could be funded on an ongoing basis through the development application approvals process fees review.