Nicole Keane, Owner, 417 Byron Street North, appeared before the Committee and advised that she owns and operates Whitby Transitional Community Care (WTCC). She indicated that when she purchased the home in June 2021 there were already 17 occupants, and that she was unaware that she was in contravention of any by-laws. She provided detailed information about the home, the various services provided within the home, the visits from the Assertive Community Treatment (Act) Team, and the rules of the home. She advised that most of the tenants were from Ontario Shores Centre for Mental Health Services (OSCMHS) and that they move into the home when they were rehabilitated and stable, noting that her job was to continue to support their stability and advise nurses and social workers of their progress. Ms. Keane provided detailed information about the occupants, noting that most of them do not have family support, that they support each other and feel safe, accepted, and part of a family. She stated that a neighbour filed a disturbance of the peace complaint due to a new resident that screams. She advised that this resident requires extensive services and has complex needs. Ms. Keane provided details about the ongoing work to curb his behaviour and to find a new residence and/or proper facility for him. She advised that following an inspection by Town Staff, she was ordered to remove 7 residents which would exacerbate their mental health challenges and increase their anxiety. Ms. Keane advised that homelessness was a concern for the men due to high rental costs and discrimination, noting that homeless people with mental illness generate high costs for the community. She stated that that she provides an independent living facility with low and affordable rent, a high quality of life, and a service for the community that keeps vulnerable men off the streets and out of the parks. Ms. Keane advised that OSCMHS would not take the residents back, and that it was challenging to find housing for 7 men. She indicated that removing 7 people would change the business model and reduce or eliminate the services all people in the home receive. Ms. Keane stated that she hopes to work with the Region of Durham and the Town of Whitby to receive financial support to bring the home up to current standards. She requested that the by-law exemption request be approved to permit 17 residents and 2 employees to reside at the WTCC home.
A question and answer period ensued between Members of Committee and Ms. Keane regarding:
- the rationale for the delegate purchasing and operating the home;
- clarification on the number of residents and employees in the home;
- whether the employees live in the home and where their living quarters were located within the home;
- clarification on the number of employees currently occupying living space within the home;
- the number of bedrooms in the home and whether any bedrooms were shared;
- whether the house was originally a 3-bedroom home;
- whether there have been any challenges with residents in the past;
- whether the criteria for admittance to the home would be revised based on the challenges with the new resident;
- whether the residents have expressed concerns about the having to leave, what would happen to the residents should the exemption not be approved, and whether the residents could be housed in a low-barrier shelter;
- whether a reduction in the number of residents would be detrimental to the business model to maintain the operation of the home;
- the details about receiving patients from OSCMHS; and,
- the rationale for the frequency of police and ambulance attendance at the home.